THK Family Service Centres

THK Family Service Centres (FSCs) are a key community-based focal point and social service provider for families in need. The objective of FSCs is to promote and improve the social well-being of every individual in the family, at every stage of life. FSCs are staffed with social workers and other professionals to provide a helping hand. Anyone, regardless of age, race, language or religion, can benefit from FSC services. THK currently runs 5 Family Service Centres.

THK FSCs provide the following services:

– Casework & Counselling
Provided by social workers and counsellors, these services help individuals or families resolve their personal, social and emotional difficulties to cope with challenges in life. Available counselling services include marital counselling and pre-marital counselling, and counselling on behavioural problems and child management, family violence, financial difficulties, and interpersonal relationships.

– Information & Referral
FSC staff identifies and assesses the needs of individuals or families and links them with appropriate community resources. Individuals or families can call, walk-in, write or email their queries on personal or family-related issues. They can also obtain information on appropriate community resources or parenting resource materials at the FSCs.

– Community Work
Community Work is concerned about the interface between Family Service Centres (FSCs) and the local community (i.e. residents, grassroots, local businesses, social services, health care providers and religious organizations).

You may wish to find out more information about the individual FSCs’ Community Work efforts under the ‘Centres Info‘ tab.

– Groupwork Programmes
FSCs offer a range of group work interventions catering to different groups in the community to meet their needs.
For more information and registration, please refer here.

You may refer to the Frequently Asked Questions (FAQs) regarding child access-related issues for divorced or divorcing parents during the circuit breaker period here.

 

  1. THK FSC @ MacPherson

    THK Family Service Centre @ MacPherson is a community-based social service centre that provides various programmes and services to meet the needs of individuals and families.  The centre is open to everyone regardless of race, language or religion.

    The Centre was registered with the Commissioner of Charities with effect from 28 July 1993 as a charity under the Charities Act (Cap 37), registration number 0971.  On 13 April 1999, the Centre was registered with the Registrar of Societies, ROS 314/98 WEL with a reconstituted Management Committee and a new Constitution.

    The Centre has received funds from the National Council of Social Service (NCSS) since 30 Nov 1993. It has been granted full membership by NCSS since 3 September 1999.

    Vision:
    A forward-looking premier Family Service Centre.

    Mission:
    We are committed to providing professional multi-dimensional services for the well-being of individuals, families and communities through our holistic and innovative programmes.

    Philosophy:
    High-Quality Service, Easy Access and Continuity of Service.

    Our objectives are:

    • To provide counselling and assistance to individuals and families,
    • To facilitate community participation,
    • To promote and enhance family life, and
    • To identify the service gap and to provide programmes to cater to the needs of the community from a holistic perspective

    We provide the following services:

    Core Programmes

    • Casework and Counselling Service
    • Enhanced Information and Referral Service
    • Groupwork Programmes (Please refer here for more information and registration)

    Outreach &

    Community Engagement

    Neighbourhood Outreach

    THK FSC @ MacPherson provides a localised introduction of service information to residents. Through regular door knocking and remote outreach (e.g. centre brochures and e-appointment form in response to COVID-19 measures), the team increases residents’ awareness of help-seeking avenues within the community and empowers them to seek relevant support to meet their needs.

    Key Projects

    The team continuously refines Community Work (CW) efforts to meet the needs of the community and the corresponding services which THK FSC can provide or value-add. The passionate CW spirit is exemplified by the team’s active collaboration with community partners to engage the residents and allowing them to gain a comprehensive overview of the services in the community.

    1. THK Mobile Outreach Campaign 2019 (Concept Truck)

    The team creatively showcased the plethora of programmes and services by THK Family Services Division through a series of Concept Truck.

    A range of interactive activities, information panels and photobooths were designed to engage members of the public and increase THK’s presence in the service boundary.

    • THK Family Connector Truck was stationed at the carpark between Blk 541 and Blk 542 Bedok North, attracting around 40 families.
    • THK Youth Truck was stationed at Blk 53 Chai Chee Street, reaching out to 65 youths.
    • THK Harmony Truck was stationed at the carpark between Blk 43 and Blk 45, attracting around 45 families and 20 children.

    Read more about the event here.

    Networking &

    Partnerships

    Networking

    THK FSC @ MacPherson firmly believes in the need to establish and maintain positive relationships with the community partners, with the objective of serving the community. Every year, the team regularly liaised with multiple community organizations (e.g. HDB, Police, CDCs, SSO @ Bedok, Schools, Childcare Centres & etc.) for networking sessions to exchange feedback and resources. Such efforts seek to expand our web of support networks and allow us to provide robust support for the community.

    Partnership

    THK FSC @ MacPherson works closely with various partners and sponsors to channel resources to vulnerable and needy families – the Centre has collaborated with YWCA and HDB to support clients by providing them with food rations for sustenance.

    In 2020, the THK FSC @ MacPherson worked with private organisations such as Sakae Holdings to deliver Japanese halal bento sets to clients through the ‘Gift A Meal‘ campaign.

     

     


    Operating hours:

    Monday, Wednesday & Friday: 9am to 6.30pm
    Tuesday & Thursday: 9am to 9pm
    Saturday: 9am to 6pm
    Closed on Sunday & Public Holidays

    Blk 91 Paya Lebar Way #01-3023
    Singapore 370091
    Tel: 67414255
    Fax: 67416989
  2. THK FSC @ Bedok North

    Thye Hua Kwan Moral Society was awarded the tender to continue the operation of the then 4PM-MENDAKI Family Service Centre in January 2004. The Centre has been operating since as THK Family Service Centre @ Bedok North.

    The Centre aims to promote, maintain and improve the well-being of the people through the provision of a range of quality community-based social services such as:

    Core Programmes

    • Casework and Counselling Service
    • Enhanced Information and Referral Service
    • Groupwork Programmes (Please refer here for more information and registration)

    Outreach &

    Community Engagement

    Neighbourhood Outreach

    THK FSC @ Bedok North provides a localised introduction of service information to residents. Through regular door knocking and remote outreach (e.g. centre brochures and e-appointment form in response to COVID-19 measures), the team increases residents’ awareness of help-seeking avenues within the community and empowers them to seek relevant support to meet their needs.

    Key Projects

    The team continuously refines Community Work (CW) efforts to meet the needs of the community and the corresponding services which THK FSC can provide or value-add. The passionate CW spirit is exemplified by the team’s active collaboration with community partners to engage the residents and allowing them to gain a comprehensive overview of the services in the community.

    1. THK Mobile Outreach Campaign 2019 (Concept Truck)

    The team creatively showcased the plethora of programmes and services by THK Family Services Division through a series of Concept Truck.

    A range of interactive activities, information panels and photobooths were designed to engage members of the public and increase THK’s presence in the service boundary.

      • THK Family Connector Truck was stationed at Aljunied Crescent, attracting a total of 121 families.
      • THK Youth Truck toured around Aljunied Crescent and Paya Lebar and it drew a total of 80 participants.
      • THK Harmony Truck was stationed at Aljunied Crescent, reaching out to 70 attendees.

    Read more about the event here.

    2. Community Walks
    CW team is interested in knowing the community that the FSC is serving. Therefore, community walks were conducted around the Kembangan-Chai Chee area and Bedok North area to better identify the community assets and to engage homeless persons.

    3. COVID-19 Community Initiatives 2020
    In response to the COVID-19 pandemic, the team continued to work tirelessly to support the residents. The team carried out initiatives to serve the vulnerable and less fortunate such as placing hand sanitisers in the lift. Furthermore, the team prepared care packs and reached out to the homeless in order to inform them about safety measures for the pandemic and how they can protect themselves.

    Networking &

    Partnerships

    Networking

    THK FSC @ Bedok North firmly believes in the need to establish and maintain positive relationships with the community partners, with the objective of serving the community.
    Every year, the team regularly liaised with multiple community organisations such as Geylang Neighbourhood Police Centre, Childcare Centres, and schools for networking sessions to exchange feedback and resources. The team also works closely with SSO @ Geylang Serai and holds annual lunch networking sessions to foster closer ties.
    Such efforts seek to expand our web of support networks and allow us to provide robust support for the community.

    Partnership

    The Centre works closely with various partners and sponsors to channel resources to vulnerable and needy families.

      • Liaised with Pass-It-On for donation of items, and essential aid rations via Meals on Wheels, Food From The Heart, Project R.I.C.E. and HDB GRAINS to provide meals and rations to beneficiaries.
      • As part of SG Cares Giving Week, the Adopt a Block Initiative involved partnership with multiple organisations (e.g. People’s Association, Filos Community Services, Ministry of Culture, Community and Youth, Advanced Sterilization Products, and Hilton Singapore) to deliver care packs to residents staying in the rental blocks. Over 560 households benefitted from this collaborative initiative.
      • Let’s Gotong Royong @ Chai Chee is an initiative by THK FSC @ Bedok North, supported by Ping An Green Residents’ Committee, to foster the bond and neighbourliness amongst residents of Chai Chee Blk 41-45. Around 300 households were engaged during this initiative.

        THK social worker handing over a kampong-themed care pack as part of the Let’s Gotong Royong @ Chai Chee initiative.


    Operating hours:

    Mondays to Fridays: 9am to 9pm

    Saturday: 9am to 6pm

    Address :
    Blk 554 Bedok North St 3 #01-241
    Singapore 460554
    Tel: 64491440
    Fax: 62422040
    Email: bnfsc@thkmc.org.sg

  3. THK FSC @ Bukit Panjang

    THK Family Service Centre @ Bukit Panjang provides assistance to individuals and families. It also offers information and referrals to appropriate resources in the community. THK FSC @ Bukit Panjang serves the residents in Bukit Panjang, Cashew-Senja and Zhenghua. The Centre aims to responsive and sensitive and to remain relevant to the needs of the community. The Centre regularly conducts needs assessment activities to identify the welfare and social needs of families in the community. These assessments enable the Centre to formulate strategies in partnering with other agencies to address the needs of the community.

    Services

    As key providers of professional social intervention to families in need, the Centre provides the following services:

    Core Programmes

    • Information and Referral 
    • Casework and Counselling play an important role in helping clients can regain stability and independence. Types of issues include family violence, parenting issues, caregiving difficulties, marital issues, and financial difficulties
    • Groupwork Programmes (Please refer here for more information and registration)

    Outreach &

    Community Engagement

    Neighbourhood Outreach

    THK FSC @ Bukit Panjang provides a localised introduction of service information to residents. Through regular door knocking and remote outreach (e.g. centre brochures and e-appointment form in response to COVID-19 measures), the team increases residents’ awareness of help-seeking avenues within the community and empowers them to seek relevant support to meet their needs.

    Key Projects

    The team continuously refines CW efforts to meet the needs of the community and the corresponding services which THK FSC can provide or value-add. The passionate CW spirit is exemplified by the team’s active collaboration with community partners to engage the residents and allowing them to gain a comprehensive overview of the services in the community.

    1. THK Mobile Outreach Campaign 2019 (Concept Truck)

    The team creatively showcased the plethora of programmes and services by THK Family Services Division through a series of Concept Truck.

    A range of interactive activities, information panels and photobooths were designed to engage members of the public and increase THK’s presence in the service boundary.

    • THK Family Connector Truck conducted 5 stopovers at locations such as Hillion Mall, attracting a total of 294 families.
    • THK Youth Truck was stationed at Bukit Panjang Community Club (CC), Zhenghua Secondary School, Hillion Mall, and THK Student Care at Blk 141 Petir Road. More than 500 individuals participated in the event.
    • THK Harmony Truck was stationed at Senja-Cashew CC, outreaching 31 families and 15 children.

    Read more about the event here.

    2. Service-Learning Day 2019

    The team aims to facilitate the fostering of relationships and opportunities for engagement within the community by opening outreach activities to youth ambassadors and volunteers.

    In April 2019, a service-learning day was organised collaboratively with Bo Tien Day Activity Centre for the Elderly for our steady pool of youth ambassadors.

    3. Carnivals and Block Parties

    THK FSC @ Bukit Panjang hosts carnivals and block parties, with a series of light-hearted activities catered to residents of all ages. This encourages a time of fun, relaxation and family bonding. Despite the COVID-19 situation, family carnival sessions still go on – online.

    Networking &

    Partnerships

    Networking

    THK FSC @ Bukit Panjang firmly believes in the need to establish and maintain positive relationships with the community partners, with the objective of serving the community.

    • Every year, the team regularly liaised with multiple community organizations (e.g. SSO @ Bukit Panjang, schools, grassroots and advisors, etc.) for networking sessions to exchange feedback and resources.
    • THK FSC @ Bukit Panjang also participated in networking events such as the SG Cares Community Network Events.

    Such efforts seek to expand our web of support networks and allow us to provide robust support for the community.

      • Food rations are delivered regularly to ensure that beneficiaries are able to meet their daily needs.
      • Laptops were also funded by THKMC and distributed to various households to ensure that youths were still able to attend classes via home-based learning.

    Partnership

    THK FSC @ Bukit Panjang works closely with various partners and sponsors to channel resources to vulnerable and needy families.

     


    Operating hours:

    Mondays, Wednesdays and Fridays : 9am to 6.30pm
    Tuesdays and Thursdays : 9am to 9pm
    Saturdays : 9am to 6pm
    Closed on Sundays and Public Holidays

    Address :
    Blk 139 Petir Road #01-448
    Singapore 670139
    Tel: 67671740
    Fax: 67672771
    Email: bpfsc@thkmc.org.sg

  4. THK FSC @ Tanjong Pagar

    THK Family Service Centre @ Tanjong Pagar was set up in February 1991. It offers professional multi-dimensional services to improve and strengthen the well-being of individuals, families and communities through holistic and innovative programmes. THK FSC @ Tanjong Pagar currently serves individuals, couples and families with diverse needs residing in estates at Tiong Bahru, Jalan Bukit Merah and Cantonment where 2,323 HDB rental units can be found in a total of 11 flats.

    The FSC is staffed by professional social workers, counsellors and associates who are qualified to work on specific concerns such as relationship issues, financial hardship and parenting difficulties.

    THK FSC @ Tanjong Pagar is aligned with the Code of Social Work Practice or CSWP and it provides Intake, Casework, Group Work and Community Work.

    Our Services

    We provide the following services:

    Core Programmes

    • Intake
    • Casework and Counselling
    • Community Work
    • Groupwork Programmes (Please refer here for more information and registration)

    Outreach &

    Community Engagement

    Neighbourhood Outreach

    THK FSC @ Tanjong Pagar provides a localised introduction of service information to residents. Through regular door knocking and remote outreach (e.g. centre brochures and e-appointment form in response to COVID-19 measures), the team increases residents’ awareness of help-seeking avenues within the community and empowers them to seek relevant support to meet their needs.

    Key Projects

    The team continuously refines Community Work (CW) efforts to meet the needs of the community and the corresponding services which THK FSC can provide or value-add. The passionate CW spirit is exemplified by the team’s active collaboration with community partners to engage the residents and allowing them to gain a comprehensive overview of the services in the community.

    1. THK Mobile Outreach Campaign 2019 (Concept Truck)

    The team creatively showcased the plethora of programmes and services by THK Family Services Division through a series of Concept Truck.

    A range of interactive activities, information panels and photobooths were designed to engage members of the public and increase THK’s presence in the service boundary.

    • THK Family Connector Truck was stationed at 118A Jalan Bukit Merah in May 2019, attracting a total of 284 residents.
    • THK Youth Truck was stationed at Zhangde Primary School, reaching out to over 400 students.
    • THK Harmony Truck did a stopover during the Meet-the-People’s session at Blk 106 Jalan Bukit Merah, attracting around 184 residents.

    Read more about the event here.

    2. Community Walks

    Interested in knowing the community that THK FSC @ Tanjong Pagar is serving, community walks were conducted around the Bukit Merah Central neighbourhood in 2019 to better identify the community assets and to engage homeless persons.

    Networking &

    Partnerships

    Networking

    THK FSC @ Tanjong Pagar firmly believes in the need to establish and maintain positive relationships with the community partners, with the objective of serving the community.

    • Every year, the team regularly liaised with multiple community organisations (e.g. SSO @ Bukit Merah, Outram Community Hospital, MENDAKI, Crisis Centre and schools etc.) for networking sessions to exchange feedback and resources.
    • THK FSC @ Tanjong Pagar also participated in networking events such as the SG Cares Community Network Events and Silver Generation Office Tanjong Pagar Housewarming Party. Log cakes were delivered to various stakeholders to foster continued support for each other.

    Such efforts seek to expand our web of support networks and allow us to provide robust support for the community.

    Partnership

    THK FSC @ Tanjong Pagar works closely with various partners to channel resources to the vulnerable and needy families.

    • Liaised with THK Home Help Services’ Meals on Wheels, The Food Bank Singapore and Food From The Heart to provide meals and rations to beneficiaries.

    Needs Assessment/Community Survey
    To better serve the community, the team has started a needs assessment survey in 2020 with residents residing in the rental flats at the Jalan Bukit Merah area. The survey was to better understand the residents’ concerns and to better plan for targeted community work efforts.


    Operating hours:

    Tuesday & Thursday: 9am to 9pm
    Monday, Wednesday & Friday: 9am to 6.30pm
    Saturday: 9am to 6pm
    Closed on Sunday and Public Holidays

    Address :
    Blk 18 Jalan Membina #04-01
    Singapore 164018
    Tel: 62706711
    Fax: 62709663
    Email: tpfsc@thkmc.org.sg

  5. THK FSC @ Jurong

    THK FSC @ Jurong started operations in Oct 2013 and provides services and assistance to residents in the neighbourhood by providing information, consultation, casework and counselling on all family matters.

    The Centre regularly conducts needs assessment activities to identify the welfare and social needs of families in the community. These assessments enable the Centre to formulate strategies in partnering with other agencies to address the needs of the community.

    Services

    As key providers of professional social intervention to families in need, the Centre provides the following services:

    Core Programmes

    • Information and Referral 
    • Casework and Counselling play an important role in helping clients can regain stability and independence. Types of issues include family violence, parenting issues, caregiving difficulties, marital issues, and financial difficulties
    • Groupwork Programmes (Please refer here for more information and registration)

    Outreach &

    Community Engagement

    Neighbourhood Outreach

    THK FSC @ Jurong provides a localised introduction of service information to residents. Through regular door knocking and remote outreach (e.g. centre brochures and e-appointment form in response to COVID-19 measures), the team increases residents’ awareness of help-seeking avenues within the community and empowers them to seek relevant support to meet their needs.

    Key Projects

    The team continuously refines CW efforts to meet the needs of the community and the corresponding services which THK FSC can provide or value-add. The passionate CW spirit is exemplified by the team’s active collaboration with community partners to engage the residents and allowing them to gain a comprehensive overview of the services in the community.

    1. THK Mobile Outreach Campaign 2019 (Concept Truck)

    The team creatively showcased the plethora of programmes and services by THK Family Services Division through a series of Concept Truck.

    A range of interactive activities, information panels and photobooths were designed to engage members of the public and increase THK ’s presence in the service boundary.

    • THK Family Connector Truck was stationed at Jurong Spring RC, attracting a total of 70 families.
    • THK  Youth Truck was stationed at locations such as Jurong Blk 186 and Blk 554, reaching out to around 75 individuals.
    • THK Harmony Truck conducted 7 stopovers at various locations such as Boon Lay Garden Primary School and Boon Lay Shopping Centre, reaching out to a total of 161 families and 449 children

    Read more about the event here.

    2. Our Beloved Seniors Programme (OBSP)

    OBSP is a community development programme initiated by THK FSC @ Jurong. The programme aims to provide psychoeducation to seniors on the technicality of neurogenesis and on leading a healthy lifestyle. The programme also seeks to help to expand seniors’ social network and improve their social well-being.

    • In lieu of COVID-19 restrictions towards group size, there are four concurrent OBSP runs. Sessions are held on a bi-weekly basis (Tuesdays or Thursday from 10 am – 12 pm).

    Feedback from the participants highlighted that the programme has provided them with a sense of purpose and the ability to be self-reliant. It has also helped to improve their cognitive functioning and increase their knowledge in multiple aspects of their lives.

    The team aims to train and duplicate this programme with the community partners to benefit more residents in the community.

    Our Beloved Seniors Programme (OBSP) 2020

     

    Networking &

    Partnerships

    Networking

    THK FSC @ Jurong firmly believes in the need to establish and maintain positive relationships with the community partners, with the objective of serving the community.

    The team works closely with multiple community organisations (e.g. South West CDC, grassroots, HDB, The Food Bank Singapore, Tasek Jurong Limited, and NTUC Health Senior Activity Centre @ Boon Lay etc.) for networking sessions to exchange feedback and resources.

    Such efforts seek to expand our web of support networks and allow us to provide robust support for the community.

    Partnership

    THK FSC @ Jurong works closely with various partners and sponsors to channel resources to vulnerable and needy families.

    1. Collaboration with South West Community Development Council (SWCDC)

    The team worked closely with SWCDC on various projects to broker resources and benefit clients and their families who are in need.

    • The Christmas Grant-A-Wish Initiative and Back-to-School @ South West provided practical items (e.g. Back to School supplies and vouchers) to the school-going children of THK FSC @ Jurong. A total of 46 children benefitted from such projects in 2020.
    • Project Discovery is a collaboration between Singapore Polytechnic and South West CDC and is supported by THK FSC @ Jurong. The project allows seniors to gain valuable knowledge and interact with Singapore Polytechnic students. In 2020, over 10 seniors participated in the project and positive feedback was received.

    2. Collaboration with Grassroots
    In partnership with Boon Lay Youth Network (BLYN), the Boon Lay Crafts is a 2-hour terrarium workshop organized for the seniors. In 2020, a total of 19 seniors joined the workshop. They enjoyed their time engaging in conversations with enthusiastic youth volunteers and building terrariums.

    3. The Food Bank Fresh Food Truck
    This project is a collaborative effort between THK FSC @ Jurong, Pasir Panjang Wholesale Centre, The Food Bank Singapore and Aviators @ Boon Lay (volunteers) from Volunteer Centre @ Boon Lay. Fruits and vegetables were donated and distributed to over 80 beneficiaries and their families in 2020.

    4. Red Cross Project R.I.C.E 2020
    In collaboration with Red Cross, Sheng Siong Supermarket and Aviators @ Boon Lay (volunteers) from Volunteer Centre @ Boon Lay, basic necessities were donated, packed into bundles and distributed to over 300 needy beneficiaries.


    Operating hours:

    Monday, Wednesday, and Friday: 9.00am to 6.30pm
    Tuesday and Thursday: 9.00am to 9.00pm
    Saturday: 9am to 6pm
    Closed on Sundays and Public Holidays

    Address :
    Blk 183B Boon Lay Ave, #01-716
    Singapore 642183
    Tel: 6716 9466
    Fax: 6261 8187
    Email: jurongfsc@thkmc.org.sg

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THK Family Service Centres

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